Expertise   |  Execution   |  Excellence



Our Vision is to become one of the top 5 technology enabled service providers in India in communication industry.

Our Mission is to enhance and strengthen the operating performance and reputation of our customers by building, managing and operating critical business processes.

Inspiredge is an extremely energetic, young and creative organization. We form an extended team for our global clients and help offer industry's best talent pool integrated with sustainable Technologies and ever evolving operating practices. We are proud to empower our partners gain significant business advantage through our unique solutions. Built on a strong foundation of business values. Inspiredge provides the best multi-channel services - Systems Engineering, Expense Management, Call Monitoring, and Helpdesk Services for Unified Communications, Telecom, Health Care, Financial Services and Entertainment Industries. We also offer Software License Compliance Services and Application Development Solutions across the industry.

We pride ourselves in being a customer-centric company. As a part of our endeavor to honor and meet customer requirements we achieve the highest standards of excellence by focusing on innovative approach to service delivery mechanism that perfectly adapts to 24x7x365 business environment.

With over 100 man years of management expertise, we had mastered and the act of identifying strategic value propositions for our partners and clients.

We have equally strong service delivery platform with highly specialized proprietary tools like Acure for ticket management, ImpAct for Call monitoring & coaching and eCall for Call routing. We comply with global standards and certifications on Service Quality and Information Security.

Inspiredge is rated one of the top 50 startups by Silicon India and also the best startup in Unified Communication Systems.

Best Startup

Inspiredge is rated one of the top 50 startups by Silicon India and also the best startup in Unified Communication Systems

Best Startup

Inspiredge is a BPM Solutions provider with niche service areas and a vision to transform service delivery to solution Delivery with accountability to its clients


Associated With

IT Infrastructure

Robust & Redundant ILL Circuits from 3 major ISPs
State of the Art Voice Infrastructure
Integrate CRM solutions for global operations
MPLS & SIP Solution for VoIP
BCP centers for disaster recovery
Centre of Excellence for Technology learning
Tier-4 power backup Infrastructure for uninterrupted operations


24X7 secured Bio metric access controls
State of the Art Emergency control systems
Global Standards of Date and user level protection on network
Quickly scalable Infrastructure
Client specific, Client defined, Secured operational facilities
Extremely Robust Network controls

Expertise:

Avaya, CISCO, MITEL, Microsoft Lync and Nortel systems
Remote Monitoring, MAC & upto Tier 4 support expertise
5 platforms on Telecom Expense Management
20+ man years of Live Chat management experience
Real Time Contact Center QA for 70+ automobile dealerships

Capabilities:

24X7x365 operations
Quick Onboarding
Proven Training Methodology
Scalable Operations
Dedicated & Shared Support model


Leadership Team

Krishna Mohan Gadiparthi (CEO)

Krishna Mohan Gadiparthi (Founder & CEO )     

A passionate techno-management professional and a first generation entrepreneur with over 23 years proven expertise in building successful SME startups. He sphere-headed global technology operations with demonstrated scale & growth. His focus areas include marketing, operations, HR and project management in manufacturing & ITES industries. He is an engineering graduate with MBA in Operations from SV University.


Phani Karra (CEO)

Phani Karra (Co-Founder & CEO)     

Passionate Strategist & Entrepreneur with proven track record of building and sustaining technology businesses from ground up. Over 15 years of experience with consistent Double Digit Growth, improving Profitability & Customer Loyalty through outstanding Customer Relationship Management and implementation of Operational Excellence. He holds an MS in Information Technology and an Executive MBA from XLRI (a Premier Business School in India), Lean Kaizen, Six Sigma (GB) and ITIL certifications.


Narendra Nerla (COO)

Narendra Nerla (COO)     

A results-oriented professional with over 16 years of experience in Technology Services industry. With specialization in Operations Management, Quality and Training, Narendra drives service delivery teams to excellence in customer experience. He is an Engineering Graduate with MBA in Marketing from Andhra University.


Murali Krishna Gannamani (Wholetime Director)

Murali Krishna Gannamani (Wholetime Director)     

An innovator and A second generation technocrat with vast experience in Manufacturing & IT industries. Founder & CEO of a leading utility focused IT and ITES company which offers a wide range of integrated solutions and services to the utilities sector across the globe with a Vision of a smart utility future.


Greg

Greg Walsh (Management Advisor)     

A Technology industry executive with two decades of experience. Over his career, Greg has assembled an impressive portfolio of experience in both the corporate and entrepreneurial space. He garnered extensive experience managing people, process, and systems on a global scale with deep knowledge base in Communications, CRM, ERP, and Knowledge Management solutions across several industry vertical markets.


Why IE

Differentiator

Extremely adaptive organization that can address the challenges in economies of scale
We identify opportunities for internal efficiency and prove through POC's
Consultative & Collaborative Client Acquisition Approach
Ability to launch pilot programs with minimal TAT

Management

Demonstrated value add to clients with enduring relationships
Highly responsive Service-delivery leadership
Leadership team with hands-on experience – top down approach
Over 15+ years of services delivery to global clients
Over 90 man years of expertise in management, technology and business solutions
Commitment towards building a technology enabled services organization

Talent Pool

500+ colleges across Vizag Churning out 25000+ students every year
Tie-Ups with leading HR consultants for recruiting in niche technologies like Avaya, Cisco, VMWare, Juniper etc.
Readily available resource pipeline for CCNA Certified, Engineering, Commerce & Management Graduates
Available In-house resources and ability to rapidly scale with 2 - 4 week lead time


Clients Speak



Team, I want to thank you for all of your hard work and continued support. We appreciate your attention to detail and focus on our customer satisfaction. Looking forward to continued success together.

....Leading UC company in US




“Over the past year you have worked very hard to become a seamless extension of the our service team. Your dedication, your effectiveness, your attention to details has been incredibly successful. It has been incredibly fulfilling to see our vision come together and deliver great value to us and our clients. All of us in the management team truly appreciate your work and thank you for your efforts!”

.... Multifold Technology services company




Trend Reporting, analysis and recommending configuration changes helped us fix frequent alarms on Communication Manager. Thank you for the great visibility on alarms and fixing the noise.

.... A system integrator specialized in UC




Revised QA guidelines and focused coaching inputs helped us to reduce 9% handle time across the chat program with a projected saving of 600K USD.

.... from a telecom company on Contact Center QA



Successfully migrated 25 sites and 9000 + users from Difinity to AACM with minimal service impact. Acute planning with flawless execution helped in achieving target on stipulated time.

--One of the largest hospitals on Engineering Services