Careers

If you have a spark to grow and a passion to rise above the normal and explore new heights, we welcome you as a part of our growing team. We currently have vacancies for

Avaya Technical Engineer - T2

Job description

Experience : 3 to 5 Years

Job Location : Visakhapatnam

Primary Responsibilities:

 Responds to customer service orders including repair work in support of warranty / maintenance agreements and T&M.
 Provide initial Triage and basic troubleshooting.
 Log all customer calls into the problem management system with clear concise language via ACD.
 Transact email and web requests received by customers.
 Provide professional technical support to our customers emphasizing customer service
 Keep management informed of trends, significant problems and expected delays
 Keep customers informed of global problems or scheduled downtime
 Assume the additional tasks of technical team lead for department or business unit
 Logs hours and records work performed.
 Hands-on experience on administration of Avaya Tele phony Platform (S8300, S8500, S8700 & 8800 Servers and Media Gateways G650, G450, G350, SCC1, MCC1, AES etc.)
 Administration of Avaya Aura Communication Manager, AES, System Manager and Session Manager
 Administration of Avaya Aura System Manager, IP telephony, H.323, SIP.
 Maintenance and troubleshooting of Avaya Red servers and gateways.
 Taking care of day to day operations, checking system logs, Daily checklists.
 Incident/change management skills.
 Administration of equipment on Avaya RED platform for IP/Telephony
 Experience in troubleshooting issues with VoIP
 A high level of understanding of common L1-L2 Networking protocols and third party CTI integrations
 Experience in IT Service tools such as remedy

Technical Skills :

 Superior verbal communication skills; the ability to communicate effectively with nontechnical personnel and customers.
 Troubleshooting and problem-solving abilities
 The ability to work independently with minimum supervision
 The ability to work in a fast-paced, customer-service oriented setting
 Strong organization, time-management and multi-tasking skills
 Intellectual curiosity and the desire to keep up with new aspects of the business and technology

**Comfortable to work in US shifts

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Technical Support Engineer

Job description

Experience : 0 to 3 Years

Job Location : Visakhapatnam

Primary Responsibilities :

 Take ownership of customer issues reported and see problems through to resolution
 Research, diagnose, troubleshoot and identify solutions to resolve customer issues
 Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 Provide prompt and accurate feedback to customers
 Ensure proper recording and closure of all issues
 Prepare accurate and timely reports
 Document knowledge in the form of knowledge base tech notes and articles
 Manage all customer issues and if required escalate it to required departments.
 Perform troubleshoot on all network and application issues and recommend resolutions to ensure better customer services.
 Provide support to customer programming staff in all products and perform troubleshoot on all field inquiries.

Soft Skills :

 Strong communication and problem-solving skills
 International Calling experience (Mandatory)
 Ability to remain calm, and perform under pressure
 Good organization of work and time management, multitasking
 Ability to work in a team and in a 24*7 environment

** Comfortable to work in Night shifts, flexible for relocation

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PHP Developer

Job description

Experience : 4 to 5 Years

Job Location : Visakhapatnam

Primary Responsibilities :

Develop record and maintain cutting edge web-based PHP applications on portal plus premium service platforms.

 Prepare and maintain all applications utilizing standard development tools.
 Head responsibility to evaluate, design, develop and assist application systems.
 Maintain and manage clear plus complete documentation.
 Interpret and evaluate business needs to determine risks along with design apt solutions.
 Interact with all experienced functional consultants with purpose to write design parameters.
 Prepare solutions with recent applicable tools to execute client-specific interfaces, workflows and data analysis libraries.
 Guide business decisions from technical perspective like performance, reliability, scalability and security.
 Write all clean object-oriented PHP as well as efficient SQL
 Maintain as well as edit current web sites and write semantic markup.
 Support all current PHP software applications
 Provide technical related consultation plus expertise to all product managers as well as various staff members.
 Write technical as well as non-technical specifications along with record all procedures.
 Review product needs documents and participates for calls integration with partners.
 Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues.
 Ensure to resolve identified issues related with PHP development to different customers varying from senior managers to varied technical personnel.

Technical Skills :

 Experience in core PHP, MySQL, JavaScript, AJAX, Jquery, Payment Gateway, Regular
 Expression, PHP Installation, Database Normalization, MVC Frame Works any of Codeignitor, YII2, Laravel, OOPs
 Understanding of open source projects like Joomla, Drupal, WordPress, any e-cart framework, etc.
 Good knowledge on MySQL database, Writing query and performance tuning

Good to Have :

 Experience in common third-party APIs (Google, Facebook, EBay etc)
 Skills in software graphics manipulation and web programming
 Excellent interpersonal and communication skills
 Ability to adapt and pick up new techniques and technology
 Ability to work individually or in a team to beat tight deadlines
 Experience on Node JS & Angular JS

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Python Developer

Job description

Experience : 3 to 4 Years

Job Location : Visakhapatnam

Primary Responsibilities :

 Experience in requirement gathering, planning, analysis, designing, development and testing of the entire Application Python development process.
 Implementation and Integration of different modules.
 Developed scripts for checking the endpoints.
 Unit testing on developed scripts on different end points.
 Design and Development of SOAP based web server using C++, Socket Programming, gSOAP
 Strong HTML, CSS, and JavaScript skills, including JQuery
 Experience delivering high performance software at massive scale
 Some background in a service provider environment desirable
 Internet and operating system security fundamentals
 Linux operating system/application development
 Experience with virtualization, preferably on multiple hypervisors
 Excellent written and verbal skills
 Experience/ knowledge in MySQL, MSSql, SNMP, XML will be an add on.
 Experience with multiple development languages (Ruby, PHP, Java, C++, etc...)
 Extensive knowledge of Linux/Unix

Skills required :

 Should have 3-5 years of experience of python back-end programming.
 Should have worked on modules multiprocessing,threading,signal,socket, Json.
 Should have extensive knowledge on OS,re,sys,sub process and other basic modules.
 Should have good understanding on Linux daemon/process and Linux commands
 Good to have knowledge on shell scripting/Perl
 Good to have knowledge on BigData concepts (storm/kafka/opentsdb/hbase/mongodb)
 Good to have knowledge on Clusters/Distributed and Parallel Computing.
 Should be pace learner and coder.

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Content Writer

Job description

Experience : 2 to 3 Years

Job Location : Visakhapatnam

Primary Responsibilities :

 A deep understanding of consumers and what motivates them online
 Great research, organizational, and learning skills
 An understanding of formatting articles on the web
 Research ideas and facts pertinent to the type of content/topic assigned
 Develop ideas derived from online/offline research and organize the same on paper or computer applications
 Sort out workable ideas by a process of elimination and keep eliminated ideas stored for future reference
 Write fresh content based on research and brainstorming by following instructions provided for each type of document
 Develop engaging content for articles, blogs, stories and social media to entice and engage audience
 Proofread content for errors or additions and ensure that content is written per instructions
 Ensure that web page content is edited properly to increase on-screen readability
 Think up titles for each piece of content keeping appropriateness in check
 Copy, edit and proofread content created by other content writers to provide detailed feedback
 Ensure that content contains sufficient keywords for search engine optimization
 Manage user-generated content on social media sites
 Write content for newspapers and magazines keeping in mind the general structure and sentiment of the readers
 Develop prototypes and storyboards using a multitude of media creation and graphics editing tools
 Rewrite, paraphrase or write content from scratch depending on specific instructions provided in the work order

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