Unified Communication

systemsimg

Inspiredge offer professional and managed services on all the leading Unified Communication systems and enterprise software products.

Inspiredge provides expertise and personnel in the following service areas:

Unified Communications: Professional & Managed Services for Avaya, Cisco, Microsoft, Nortel and Shoretel.
Networking Platforms: Professional & Managed Services for Cisco, Extreme and Juniper.
Enterprise Software Products: Professional & Managed Services for ServiceNow and SalesForce

Inspiredge hire Tier 3 engineers directly from the manufacturers we support. Our training and recruitment methodologies ensure that we always have skilled talent available to service your customers. Let our team become an extension of your organization and realize the benefits of a global economy.

Our Managed Services Support Structure is a Tiered support model with proper escalation procedure to ensure clear path for incident resolution :

1. Tier 1: Triage, MAC, Event Monitoring and Initial Troubleshooting.
2. Tier 2: Complex MAC, Upgrades and troubleshooting.
3. Tier 3: Escalations, Implementation, RCA and Problem Management

Inspiredge is an extremely energetic, young and creative organization. We form an extended team for our global clients and help offer industry's best talent pool integrated with sustainable Technologies and ever evolving operating practices. We are proud to empower our partners gain significant business advantage through our unique solutions. Built on a strong foundation of business values. Inspiredge provides the best multi-channel services –Managed Services, Expense Management and Professional Services for Unified Communications to Manufacturing, Government, Telecom, HeMSh Care, Financial Services and Entertainment Industries. We also offer Software License Compliance Services and Application Development Solutions across the industry.

We pride ourselves in being a customer-centric company. As a part of our endeavor to honor and meet customer requirements we achieve the highest standards of excellence by focusing on innovative approach to service delivery mechanism that perfectly adapts to 24x7x365 business environment.

With over 60 man years of management expertise, we had mastered and the act of identifying strategic value propositions for our partners and clients.

We have equally strong service delivery platform with highly specialized proprietary tools like Acure for Ticket management, ImpAct for Call monitoring, Quality&Coaching and ViciDial for Call routing. We comply with global standards and certifications on Service Quality and Information Security.

Managed Services:

Inspiredge provides full-cycle Infrastructure and Application Management services to its clients. Infrastructure Management Services include:

Infrastructure Monitoring and Application fault monitoring.
Daily Operations Support like MACD and troubleshooting on the reported incidents as per agreed SLAs.
Firmware upgrades, software upgrades and systems support.
Advanced technical support and vendor/OEM coordination on system faults, application issues, and Service Provider problems.

Professional Services:

Our Professional Services offering would cover the following areas, that are not limited to:

Assessment and Discovery
IT Optimization
Implementation Services
Integration Services
Automation
Reporting and Analytics
Solution Design and Consulting