ServiceNow

Certified Engineers for Exceptional Technical Services
"Platforms Don't Matter. Your Requirements Do"
ServiceNow Overview
 

Inspiredge is a global Engineering ‘Business Process Outsourcer’ and ‘Managed Services firm’ well known for its understanding of the service provider market. It enables organizations to implement a global sourcing strategy for ‘Value Added Resellers, Managed Service Providers, Cloud Service providers and Distributors’, seeking to integrate a globalization and operational methodology of delivering world class service. For organizations facing challenges in either capacity, coverage, capabilities, and frustrated with margin pressures

Inspiredge provides organizational agility in a highly measured tiered operational model.

Professional

Your IT team needs to stay focused on core competencies and support your business.

Managed Services

When businesses turn to managed service providers, they are typically looking to resolve significant pain ...

Professional Services

Your IT team needs to stay focused on core competencies and support your business. They don’t have time to re-invent the wheel every time a new solution is implemented. Our professional service teams bring years of experience to every task.

Inspiredge provides customers with a portfolio of services – ‘a powerful combination of ITSM best practices’ and a ‘proven implementation methodology’ – that covers all aspects of a customer’s ServiceNow lifecycle. Customers can either tailor their implementation with a customized deployment plan based on their processes’ or select from an application-specific package called Quick Starts, which focuses on specific processes and applications, and take an iterative, modular approach to driving IT transformation across the business.

Inspiredge’s highly trained and experienced technical consultants and Engineers provide a wide range of professional services that focus precisely on your organization’s IT needs.

Professional Services Benefits
 

Managed Services

When businesses turn to managed service providers, they are typically looking to resolve significant pain points within their IT organizations, but there are a myriad of hidden benefits that companies can gain through a managed services relationship.

Businesses that do not have a managed services relationship are relying on their own internal toolsets to help them pinpoint and resolve IT service issues. Managed service providers, however, typically have much more advanced toolsets at their disposal. This means instant diagnoses and faster remediation, but it also gives them access to data and information that can be invaluable to clients – data no one initially thinks to ask for – and which can mean surprising added benefits for the client company.

Managed Services Benefits
 
  • Low level of understanding of the ServiceNow ecosystem
  • Difficulty tackling a backlog of projects
  • Lack of transparency and poor governance of services by providers
  • Desire to focus on strategic projects instead of tactical demands from the business
  • Challenges bridging cultural and leadership gaps
  • Need for a more formal, best practice aligned release management program
  • High turnover rates and lack of available talent
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