We address evolving business and technology challenges by defining, designing and building enterprise applications tailored
to meet our client needs and business requirements. Our Application Services help our clients to remain competitive by
scaling service delivery capacity and delivering high value and high margin services. We have immense experience in
Specialized Applications, Web based projects, Website development.
Mobile App Development
Integrated dialer enables us to reduce manual intervention
Automatic escalation process defined by SLAs
100% recording for all transactions
Experienced Implementation and Maintenance team
Automated invoice management for your telecom bills
One solution to track and manage your telecom spend across multiple locations
Gain 'ROI' on your telecom spend
Visibility on your overall telecommunications expenditure
Clinical Decision Support, Disease Management, E-Prescribing
Electronic Chart, Medications Module, Patient Education Module
Salient Feature of Sync247:
- Support configuration of emails
- No visible latency between EMS and actual mail box.
- Able to set SLAs
- Reports of the agent login activity and email activity.
- Quick Search of Emails.
- Basic Email functionalities
(Compose, Reply, Forward and Move)
- Agent can configure personal email.
- Dashboard with overview of SLA status for each support.
Automate Post and Pre Shipment process
Customs Specified Reports
Structured Web Report
Salient Feature of ImpAct:
- Monitoring forms for every client (Mode of interaction/ resolution provided)
- 3 different modes of interaction/ documentation is evaluated (calls/emails/ tickets)
- QA- evaluates and upload the findings in the form
- Updating the dashboard automatically
- Tracking the coaching feedback
- Providing the reports - Performance monitoring
- Tracking the improvement - Engineer level/ Team Level
- Pulling reports in Excel format
- Proper access to every individual - track their performance
following service areas:
We provide the service of Software consultancy to a vast array of industries and can help you by understanding your business and offering tech savvy and effective software solutions.