The AI Engineer will implement the application software required to support the Company
Conversations environment. The AI Engineer will be required to have implementation experience with
current AI standards like Google Cloud Platform and Kore.AI along with the integration of these systems
into Contact Center environments. The AI Engineer is responsible for working with customers on
integrating complex AI designs into their systems. The AI Engineer has the responsibility to serve as an
escalation point to assist the Company Customer Success Center (CSC) engineers with managing,
troubleshooting and supporting issues for Company’s maintenance and managed services customer
base
Responsibilities:
 Implements DialogFlow and Kore and integrates to Company Conversations and customer
systems
 Deploys Docker container images
 Performs AI/bot tuning/training as necessary
 Provides high quality written documentation for As-Builts
 Describes, in detail, all components of the Company Conversations environment and promptly
handles most technical questions from customers without needing to perform research
 Explores new features and gain experience with latest integrations
 Provides internal feedback, documentation and training
 Manages assigned ticket incidents to resolution
 Available for on-call escalations in a defined rotation
 Perform deployments on multi cloud platforms
 Maintain scripts for automated deployments
Qualifications:
 BS in Computer Science, Engineering, or related field
 Background in implementation or applicable industry experience
 Experience with Linux deployment and administration
 Experience with Kubernetes and Docker
 Experience with VMWare ESXi
 Excellent written and verbal communication skills
 Exceptional client relationship skills
 Ability to work in a delivery environment that involves structured processes and flexible
timelines
 Experience with a disciplined development methodology and release management process
 Must be a team player, willing to learn new technologies and be flexible to work outside of
regular business hours if required
 Ability to test, and troubleshoot the solution for proofs of concepts on latest technologies
 Strong Microsoft Office experience
 Excellent verbal and written communications
 Strong research and consultative skills
 3+ years of experience deploying AI solutions
 5+ years of experience in applicable deployment or engineering roles
Desired/Preferred Qualifications:
 Experience with Contact Center application integrations
 Experience with Kibana reporting
 Familiarity with Web Development Multi Cloud Deployment