Required Skills:
 Experience in a Cisco Unified Communications field
 Cisco Technology with Enterprise Voice
 Extensive knowledge and experience on complete troubleshooting of CUCM
 Troubleshooting of Cisco IP Telephony (IPT)
 Trouble shooting of Cisco Video Communication Server (VCS)
 Trouble shooting of Cisco Unified Contact Center (UCCX)
 Trouble shooting of Cisco Call Manager Express (CME)
 Trouble shooting of Cisco Unity Connection (CUC)
 Trouble shooting of Cisco Express way C & E
 Trouble shooting of Cisco Instant Messaging and Presence (IM&P) along with VCS Expressway
 Expertise in troubleshooting end-to-end business critical issues – including network services and
components, integrated (with other solutions) video and audio conferences etc
 Conduct Design Meetings with other engineers, project managers, vendors, and customers for
upgrade/changes on an on-going basis
 Works with business users to determine call flow and call center requirements, solutions,
reporting and systems enhancements
 Builds and maintains spread sheets and related discovery documents for call center strategies
 Evaluates and recommends new products and concepts for call center activity
 Performs preventive maintenance on telephony software applications and hardware, repairs
to telephony system/environment problems
Soft skills:
 Good communication skills (Written & Oral)
 Flexible to work in the evening/ nights shifts
 Individual and team player