Cisco IPT T2
Inpiredge IT Solutions
Technical Services
Hyderabad, Remote
Posted 10 months ago
- Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis
- Works with business users to determine call flow and call center requirements, solutions, reporting and systems enhancements
- Documents corporate and remote branch call flow configurations and call flow charts
- Builds and maintains spread sheets and related discovery documents for call center strategies
- Evaluates and recommends new products and concepts for call center activity
- Performs preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problems
- Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases
- Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network
- Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments
- Deep Knowledge of Cisco IP telephony technologies and solutions
