Role: Microsoft Diagnostic Engineer – Teams

Experience: 4 – 6 years

Location: Hyderabad/Remote

Essential Functions:

·       Collaborates with consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast pace and demanding environment

·       Follows up with customer contacts to ensure satisfactory resolutions

·       Reports findings, tracks progress, and documents customer communication within incident management system

·       Manages workload in a manner that meets defined Service Level Objectives

·       Develops positive working relationships with internal and external customers

Required Qualifications:

·       Experience and knowledge with managing Microsoft Teams and Skype for Business

·       Support end-user technical issues related to Skype for Business and Teams

·       Provide engineering support for live events using Microsoft Teams Live Events

·       Provide tier 3 engineering support for escalated issues and resolve tickets within established SLAs

·       Experience in migration from Skype for Business to Microsoft Teams

·       Strong scripting and automation experience in PowerShell

·       Proven record in planning, architecting, and deploying Microsoft Teams and Microsoft Teams Room in a large enterprise

·       A conceptual understanding of routing/switching/QoS, proxies, firewalls, Session Border Controllers and their potential impact on voice, video, and web streaming network environments

·       Experience and knowledge with Azure AD Group, O365 license management and O365 groups

·       Proven record in analyzing, troubleshooting, and creating root cause analysis (RCA) reports with action plans on remediation

·       Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills

·       Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions

·       Ability to explain technical information to non-technical users

Desired/Preferred qualifications:

·       Industry certifications on telephony and associated technology solutions Microsoft products

·       Two years working experience in the managed services industry

·       5 years of experience supporting Microsoft Teams/Skype

·       Familiar with both voice and data equipment and technologies

Certifications:

·       Microsoft Teams Administration (MS-700) Certification.

·       Microsoft Teams Support Engineer (MS-740) Certification.

·       Experience deploying Microsoft Teams Rooms (Poly Devices)