• Financial analysis knowledge

• Excellent English to enable customer communication (Written and Verbal)

• Ability to handle any customer interaction professional and with a service-oriented attitude

• Reliable and precise work style, even under time pressure

• Excel / PowerPoint Skills. Experience with basic technical skills.

• Experience in software / hardware or telecom industry is a plus

Responsibilities:

• Analyze telecom usage reporting and to create profiling of telecom lines.

• Work on activation, cancellation and swap of connectivity lines.

• Trouble shooting mobile network issues.

• Build and maintain client-facing reports showing telecom opportunities and savings.

• Respond to internal inquiries relating to telecom rate plan analysis and recommendations.

• Provide top quality customer service to clients, vendor and internal teams.

• Develop and own best practices, quality assurance methods, etc.