 Avaya ACSS certification
 Needs to have clear, concise communication skills, both written and verbally, must speak slowly and
clearly
 Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be
able to call third party vendors to open tickets and manage from creation to completion
 Needs to be able to follow multiple different processes depending on the circumstances
 Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and
simple/complex MAC
 Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues
 System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP
and simple/complex MAC
 AES – Triage alarms, Troubleshooting breakfix issues
 Avaya SBC – Triage alarms, Troubleshooting breakfix issues
 CMS – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
 Avaya One X Agent/Communicator- Troubleshooting breakfix issues
 AVST – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
 IX messaging – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
 AAM – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
 Intuity Audix – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
 MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
 CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
 Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC
 Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues
Soft Skills:
 Excellent written and oral communication skills
 Flexible to work in rotational shifts and week offs
 Should be willing to work in team and individual