Cisco UCCE Engineer

Relevant Experience: 4+ years

• Advanced in planning and performing installation of dot upgrades, service packs, patches, hotfixes, and firmware updates on the following products (but not limited to):
• Cisco Unified Communications Manager/Call Manager
• Cisco Unity/Unity Connection
• Cisco Unified Contact Center Enterprise and Express (UCCE and UCCX)
• Cisco Unified Customer Voice Portal
• Cisco Emergency Responder
• Cisco IM & Presence
• Cisco Session Management Edition
• Cisco Unified Voice Portal
• Cisco Finesse
• Cisco Unified Computing System (UCS)
• Cisco IP phone firmware
• Cisco Agent Desktop
• Cisco Unified Mobility
• Cisco Routers and Switches – Preferred, not required.
• Cisco TelePresence – Preferred,
• Ability to provide level 3 support and troubleshooting to resolve issues.
• Hands-on experience with VMware (ESXi and vSphere client/web).
• Experience with analyzing and applying Microsoft Security updates is a plus.
• Must have the ability to read and interpret Cisco Compatibility Information, End-of-Life/End-of Sale, Release Notes, Security Advisories, and Upgrade Guides.
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to client production infrastructure.
• Thorough understanding of Cisco’s support site and Cisco TAC.
• Experienced with using tools such as OnGuard, Putty, Remote Desktop Connection, WebEx, and WinSCP.
• Understanding of networking fundamentals such as routing, switching, and firewall