Summary:

This position is part of a knowledgeable engineering staff that specializes in Data networking products

from Extreme, HPE Aruba and other manufacturers. The candidate must have a strong understanding

of routing protocols and be familiar with security protocols as well as: VLANS; VXLAN and SMLT and

be able to work with customers in troubleshooting network designs and working as the technical lead

for internal teams.

Essential Functions:

• Primarily working with Extreme Network Switching, Routing and Wireless; HPE Aruba and

Juniper to a lesser degree

• Provide Tier 4 level technical support and troubleshooting for Extreme network infrastructure

in a Managed Service Provider environment

• Act as the highest escalation point for complex network issues, working closely with Tier 3

engineers and other cross-functional teams to resolve critical incidents

• Conduct in-depth root cause analysis of network problems, utilizing advanced diagnostic tools

and techniques

• Collaborate with network architects, project managers, and other stakeholders to design and

implement solutions that meet client requirements and industry best practices

• Develop and maintain technical documentation, including network diagrams, standard

operating procedures, and knowledge base articles

• Assist in the evaluation and deployment of new Extreme network technologies, ensuring

seamless integration into the MSP environment

• Continuously monitor network performance, proactively identifying potential issues and

implementing necessary optimizations and enhancements

• Provide mentorship and guidance to junior engineers, sharing knowledge and fostering their

professional development

• Stay up-to-date with the latest Extreme network technologies, industry trends, and best

practices

Required Qualifications

• 12+ years of experience in a technical support role

• 8+ years of experience in Extreme Networks products.

• Must possess excellent oral and written communication skills in English

• Must possess Extreme Networks Certified Specialist Certification

• Heavy experience with Extreme routers and switches (VOSS Required, ERS/EXOS/VSP)

• Strong experience with SPB (Fabric)

• Strong Experience with Extreme XIQ-SE, ExtremeCloudIQ, and Extreme Control

• Strong knowledge of Layer 2, Layer 3 routing protocols VRRP, VXLAN, BGP, OSPF, etc

• Strong knowledge of security protocols and best practices

• RF Experience in Wireless 802.11 a/b/g/n

• Data Center routing and switching experience preferred

• Strong verbal, written, and interpersonal communication skills

• Strong account management and customer communication skills

• Ability to work in fast-paced, dynamic environment

• Ability to handle multiple priorities and tasks simultaneously with minimal supervision

• Extreme commitment to customer service and enhancing the customer experience

• Excellent computing skills

• Current ECS certification is required

• Ability to learn and effectively utilize customer support tools/resources

• Demonstrate high standards of conduct and ethics as well as appropriate judgement,

independence, and discretion

Desired/Preferred Qualifications

• HPE/Aruba Certification

o ACCX

o ACSX/ACSP

o ACDP

o ACEX

o ACMX

• Juniper Certification

o JNCIS-Cloud

o JNCIS-ENT

o JNCIS-SP

• Cisco Certification

o CCNP Enterprise/CCIE Enterprise Infrastructure/CCIE Enterprise Wireless

o CCNP Service Provider/CCIE Service Provider

Soft skills:

• Good communication skills(Written & Oral)

• Flexible to work in the evening/ nights shifts.

• Individual and team player.